Which Of The Following Is Not One Of The Five Goals When Delivering Bad News?

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Which of the following is not one of these goals? Promising the customer that credit will be granted in the future. You’re not sure how your reader will react to the bad news you will be delivering. What should you do? Organize the bad-news message using the indirect strategy.

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22/05/2016  · Answer: A Explanation: A) When you need to deliver bad news, you have five goals: (1) to convey the bad news, (2) to gain acceptance for it, (3) to maintain as much goodwill as possible with your audience, (4) to maintain a good image for your organization, and (5) if appropriate, to reduce or eliminate the need for future correspondence on the matter.

How to Deliver Bad News: Customer Service Training 101When you need to deliver bad news, you have five goals: (1) to convey the bad news, (2) to gain acceptance for it, (3) to maintain as much goodwill as possible with your audience, (4) to maintain a good image for your organization, and (5) if appropriate, to reduce or eliminate the need for future correspondence on the matter.

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1. What are the five general goals in delivering bad news? 5 points 1. Convey the bad news 2. gain acceptance 3. Maintain as much goodwill as possible with your audience 4. Maintain a good image for your organization 5. If appropriate reduce or eliminate the need for future correspondence on the matter 2. review routine requests in your reading, then revise the following statements to …